STARNOVAS / COMPANY & INFORMATION

Returns & Refunds

Clear terms before any purchase.

Updated 10 November 2026 · Current enquiry-only service

No online orders or payments

There is currently no online checkout, so a shortlist or enquiry cannot create a paid order that requires a refund. You can remove shortlisted items in your browser or email us to withdraw an enquiry.

Terms for a future purchase

Before accepting any order, we must provide the applicable cancellation and return terms in writing, including eligibility, time limits, item condition, return address, return-shipping responsibility and refund arrangements. These terms are not yet established for the current sourcing candidates.

We do not advertise a blanket free-return period or guaranteed refund deadline. Any future transaction remains subject to applicable consumer rights; this page does not exclude those rights.

Product concerns

If you have already agreed an order separately, contact [email protected] with its reference and a description of the issue. Do not send goods back until you receive the appropriate return instructions. A supplier's policy is not automatically the policy for a purchase from StarNova LLC.